innovative technology delivers seamless Unified Communications features
without hype and complications! 3CX provides users with a complete
suite of Unified
Communications features to satisfy their every need from seeing the
presence of their colleagues, to instant messaging and web conferencing,
making 3CX the ideal solution!
See Presence of Colleagues From Anywhere
big Unified Communications feature in 3CX Phone System is presence.
View presence of colleagues from anywhere and eliminate expensive
telephone bills or unnecessary call transfers that might annoy
customers. Presence information is available in all 3CX clients - Windows, Mac, Android and iOS and
from anywhere, be it in the office or out of the office. See the
presence information of colleagues located in other offices around the
world too (requires the Pro edition).
Deliver Faxes & Voicemail to Inbox
will record voice mails and forward them to the users inbox, allowing
them to listen to voicemail without having to call in. LIkewise, faxes
are received and forwarded to the user as PDF files. Unified Messaging
is achieved out of the box with 3CX without the need for additional
software or configuration!
3CX includes Instant Messaging
includes a full text messaging functionality. Allow employees to
communicate together via text chat, without the need to rely on third
party internet messaging systems that can be difficult to manage and
cause productivity issues. 3CX users can send and receive text messages
via the 3CX Windows, Mac, iPhone and Android clients!
One Number Use Your Office Extension Anywhere
clients for all popular platforms allow you to make calls from anywhere
and with any device, delivering the one number concept. Now customers
can reach you wherever you are on your office phone number, based on
rule sets that you can configure, and you do not have to give out your
mobile number any longer.
Integrate Communications with CRM
your phone communications with CRM. With 3CX, inbound and outbound
calls and call duration are journaled automatically in your CRM system.
Generate insightful reports on customer and agent activity without the
need for manual call logging.
Get a Customer Name Rather than a Number
3CX to your customer database and have caller IDs automatically
resolved to a customer name. Agents will save time identifying the
customer, improving productivity whilst reducing wait time for the
customer. Import customer names to the 3CX Phonebook or alternatively
link 3CX to your customer database in Microsoft Exchange, LDAP or SQL
(requires Pro edition).