Manage Your Calls with the Native Client for Windows and Mac
Phone System features native clients for Mac and Windows OS, allowing
you to easily manage your phone calls, whether in the office using CTI
and your deskphone, or on the road using the inbuilt softphone. See
presence status of your colleagues, configure call forwarding rules, log
phone calls in your CRM package (Pro edition) or setup conference calls with a few mouse clicks.
Control your Deskphone when in the Office Using CTI
Phone System includes a CTI mode that allows you to control your
deskphone. Launch calls on your deskphone without typing the number 3CXPhone will send the number to your deskphone.
Use Inbuilt Softphone to Make and Receive Calls when Out of the Office
features an inbuilt softphone that allows you to make and receive calls
via the office phone system from your computer, even whilst out of the
office. Work seamlessly with your colleagues as if you were in the
office and save big on phone call costs and improve productivity.
Easy Call Conferencing
conferencing is a great productivity feature but can be difficult to
use. Not so with 3CXPhone Simply add conference recipients (internal
& external) and schedule a conference call or add parties to an
existing phone call all with a few mouse clicks and via an easy to use
CRM integration with Outlook, Dynamics, Salesforce & Sage ACT!
3CXs CRM integration you can launch calls from your CRM package.
Inbound calls are matched to customers based on the caller ID and logged
in your CRM system. Accurate call journalling of inbound and outbound
calls with call duration allows you to generate insightful reports on
customer and agent activities without the need for manual call logging. Note: Microsoft Dynamics, Salesforce, SugarCRM and Sage ACT! integration requires the 3CX Phone System Pro Edition.