We’ve added a “virtual” BLF side panel to the 3CX Windows Softphone, that looks and behaves like the $100 BLF button panels on IP Phones. Only it’s free and you can expand/remove it when you want! The BLF panel makes it easy to check collegues statuses and offers quicker blind and attended transfer. See these videos how easy a blindor attended transfer is.
Quick search for users / extensions to call
3CXPhone for Windows did not allow you to quickly search for a user from the dial pad. Now typing a letter or a number will automatically filter your contact list and suggest users/extensions. You can then call or transfer a call to a user. This will save many clicks and make transferring much, much easier. See this in action during a blind transfer and an attended transfer.
One click web meetings on demand!
Setting up ad hoc web meetings is now SO much easier. Just click on the web meeting icon in the 3CX main window to instantly setup a 3CX WebMeeting. Then add participants from the Invite button in the 3CX WebMeeting screen.
Presence is one of the hottest unified communications features, but it requires you to set your status! In v14 SP1 that’s now a whole lot easier. The DND button on your phone sets your status to away. Secondly, you can specify that your status will automatically switch back to the previous status after a preset time, for example one hour. Set your status to “Lunch” and have it go back to available automatically an hour later.
Tons of stuff for the admin, too
And a 3CX service pack wouldn’t be a service pack with some features for our loyal 3CX Administrators and partners:
Separate External / Local FQDN option now available again. More
Huge performance & reliability improvements for Abyss installations
Full Windows 10 compatibility for server and client
Ability to configure a specific voice mail language
Ability to specify a different language for IVRs & Queues
Improved support for IP v6
Recordings can now be searched by caller ID / Date/ Extension
Download recordings from links in the reports
Scheduled restore WITHOUT starting services for easier failover
Time based automatic status switching from Away or Do Not Disturb to Available
Multi Language Queue, IVR, and Voicemail
Fixed Fax issues in IPv6
Fix in TLS which caused the server to not allow more than 30 phones to register in TLS.
Fixed bug in BLF indicators in attended transfer calls